{"id":17,"date":"2026-09-25T13:36:45","date_gmt":"2026-09-25T13:36:45","guid":{"rendered":"https:\/\/malengtravel.net\/?page_id=17"},"modified":"2026-09-25T13:36:45","modified_gmt":"2026-09-25T13:36:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/malengtravel.net\/?page_id=17","title":{"rendered":"FAQ"},"content":{"rendered":"

What is Maleng Travel?<\/h3>\n

An East African destination management company based in Kampala, Uganda, specializing in tailor-made gorilla trekking, wildlife safaris, cultural journeys and beach extensions across Uganda, Rwanda, Kenya, Tanzania and beyond \u2014 designing unique travel experiences since 2008.<\/p>\n

Where can I book a trip with Maleng Travel?<\/h3>\n

Enquire on this website, call or WhatsApp +256 778 278853, or visit our office at Plot 1 Ofungi Rise, Kitintale, Kampala.<\/p>\n

Is Maleng Travel a licensed travel agency?<\/h3>\n

Yes \u2014 registered with the Uganda Tourism Board, affiliated with the Uganda Wildlife Authority, AUTO and other industry bodies, and compliant with all industry regulations.<\/p>\n

What types of tours does Maleng Travel offer?<\/h3>\n

Gorilla and primate safaris, classic wildlife safaris, cultural and community tours, adventure expeditions (rafting, trekking, fishing), photography safaris, beach escapes and special-interest journeys such as bonobo tracking and South Sudan cultural safaris \u2014 all fully customizable.<\/p>\n

Can I book international flights through Maleng Travel?<\/h3>\n

Yes, we assist with international flights to and from East Africa plus regional charter and scheduled flights between Entebbe, Kigali, Nairobi, Kilimanjaro and Zanzibar.<\/p>\n

Where can I travel with Maleng Travel?<\/h3>\n

Our core destinations are Uganda, Rwanda, Kenya and Tanzania, with extensions to DR Congo, Burundi, South Sudan and the wider East African region.<\/p>\n

Can I customize my travel itinerary?<\/h3>\n

Absolutely \u2014 tailor-made itineraries are our specialty. Every journey can be shortened, extended or combined to suit your interests, budget and schedule.<\/p>\n

Do you offer group tours?<\/h3>\n

Yes \u2014 private group tours for families, friends and special-interest groups of any size, from two travelers to full charter departures.<\/p>\n

What is included in a typical tour package?<\/h3>\n

Most packages include accommodation, ground transportation, park and permit fees, guided activities and most meals. Each tour lists its exact inclusions and exclusions, confirmed in writing before booking.<\/p>\n

How do I make a booking?<\/h3>\n

Send an enquiry, call or WhatsApp us, or visit our office. We confirm availability, send a tailored quote, and secure your booking with a simple deposit invoice.<\/p>\n

What payment methods are accepted?<\/h3>\n

Bank transfer, credit\/debit cards (Visa, Mastercard), PayPal and Apple Pay. Most safaris require a deposit to secure permits, with the balance due before travel.<\/p>\n

Is travel insurance included in the package?<\/h3>\n

No \u2014 but we strongly recommend comprehensive cover including gorilla trekking and medical evacuation, and can advise on suitable policies.<\/p>\n

Is it safe to travel with Maleng Travel?<\/h3>\n

Your safety is our top priority \u2014 trusted partners, vetted lodges, professional guides, park and government safety guidelines, and 24\/7 ground contact.<\/p>\n

Do I need vaccinations for my trip?<\/h3>\n

A yellow fever certificate is required for entry into Uganda and Rwanda and recommended across the region. Consult a travel clinic 4\u20138 weeks before departure for vaccinations and malaria prophylaxis.<\/p>\n

When is the best time to visit?<\/h3>\n

Gorilla trekking runs year-round; the dry seasons (June\u2013September, December\u2013February) make for easier hiking, while the low season offers quieter trails and better lodge value.<\/p>\n

Do I need a gorilla permit?<\/h3>\n

Yes \u2014 permits are limited and we secure them for you as part of any gorilla itinerary. Book early for high season.<\/p>\n

Are your safaris private?<\/h3>\n

Every Maleng Travel journey is tailor-made: private vehicles, expert local guides and lodges matched to your style and budget.<\/p>\n","protected":false},"excerpt":{"rendered":"

What is Maleng Travel? An East African destination management company based in Kampala, Uganda, specializing in tailor-made gorilla trekking, wildlife safaris, cultural journeys and beach extensions across Uganda, Rwanda, Kenya, Tanzania and beyond \u2014 designing unique travel experiences since 2008. Where can I book a trip with Maleng Travel? Enquire on this website, call or […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/malengtravel.net\/index.php?rest_route=\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malengtravel.net\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/malengtravel.net\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/malengtravel.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/malengtravel.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=17"}],"version-history":[{"count":0,"href":"https:\/\/malengtravel.net\/index.php?rest_route=\/wp\/v2\/pages\/17\/revisions"}],"wp:attachment":[{"href":"https:\/\/malengtravel.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}