FAQ

What is Maleng Travel?

An East African destination management company based in Kampala, Uganda, specializing in tailor-made gorilla trekking, wildlife safaris, cultural journeys and beach extensions across Uganda, Rwanda, Kenya, Tanzania and beyond — designing unique travel experiences since 2008.

Where can I book a trip with Maleng Travel?

Enquire on this website, call or WhatsApp +256 778 278853, or visit our office at Plot 1 Ofungi Rise, Kitintale, Kampala.

Is Maleng Travel a licensed travel agency?

Yes — registered with the Uganda Tourism Board, affiliated with the Uganda Wildlife Authority, AUTO and other industry bodies, and compliant with all industry regulations.

What types of tours does Maleng Travel offer?

Gorilla and primate safaris, classic wildlife safaris, cultural and community tours, adventure expeditions (rafting, trekking, fishing), photography safaris, beach escapes and special-interest journeys such as bonobo tracking and South Sudan cultural safaris — all fully customizable.

Can I book international flights through Maleng Travel?

Yes, we assist with international flights to and from East Africa plus regional charter and scheduled flights between Entebbe, Kigali, Nairobi, Kilimanjaro and Zanzibar.

Where can I travel with Maleng Travel?

Our core destinations are Uganda, Rwanda, Kenya and Tanzania, with extensions to DR Congo, Burundi, South Sudan and the wider East African region.

Can I customize my travel itinerary?

Absolutely — tailor-made itineraries are our specialty. Every journey can be shortened, extended or combined to suit your interests, budget and schedule.

Do you offer group tours?

Yes — private group tours for families, friends and special-interest groups of any size, from two travelers to full charter departures.

What is included in a typical tour package?

Most packages include accommodation, ground transportation, park and permit fees, guided activities and most meals. Each tour lists its exact inclusions and exclusions, confirmed in writing before booking.

How do I make a booking?

Send an enquiry, call or WhatsApp us, or visit our office. We confirm availability, send a tailored quote, and secure your booking with a simple deposit invoice.

What payment methods are accepted?

Bank transfer, credit/debit cards (Visa, Mastercard), PayPal and Apple Pay. Most safaris require a deposit to secure permits, with the balance due before travel.

Is travel insurance included in the package?

No — but we strongly recommend comprehensive cover including gorilla trekking and medical evacuation, and can advise on suitable policies.

Is it safe to travel with Maleng Travel?

Your safety is our top priority — trusted partners, vetted lodges, professional guides, park and government safety guidelines, and 24/7 ground contact.

Do I need vaccinations for my trip?

A yellow fever certificate is required for entry into Uganda and Rwanda and recommended across the region. Consult a travel clinic 4–8 weeks before departure for vaccinations and malaria prophylaxis.

When is the best time to visit?

Gorilla trekking runs year-round; the dry seasons (June–September, December–February) make for easier hiking, while the low season offers quieter trails and better lodge value.

Do I need a gorilla permit?

Yes — permits are limited and we secure them for you as part of any gorilla itinerary. Book early for high season.

Are your safaris private?

Every Maleng Travel journey is tailor-made: private vehicles, expert local guides and lodges matched to your style and budget.