Frequently Asked
Questions

You can enquire right here on our website, by phone or WhatsApp at +256 778 278853, or by visiting our office at Plot 1 Ofungi Rise, Kitintale, Kampala. Our friendly team will assist you in planning your perfect getaway.

Yes, Maleng Travel is a licensed and accredited tour operator, registered with the Uganda Tourism Board and affiliated with the Uganda Wildlife Authority, AUTO and other industry bodies. We adhere to all industry regulations and standards to ensure the safety and satisfaction of our clients.

We offer gorilla and primate safaris, classic wildlife safaris, cultural and community tours, adventure expeditions (rafting, trekking, fishing), photography safaris, beach escapes and special-interest journeys such as bonobo tracking and South Sudan cultural safaris — all fully customizable.

Yes, we can assist with booking international flights to and from East Africa, as well as regional charter and scheduled flights between Entebbe, Kigali, Nairobi, Kilimanjaro and Zanzibar. We work with reputable airlines to provide competitive rates.

Our core destinations are Uganda, Rwanda, Kenya and Tanzania, with extensions to DR Congo, Burundi, South Sudan and the wider East African region. Check our Destinations and Travel Info pages or contact us for specific routing advice.

Absolutely — tailor-made itineraries are our specialty. We work with you to create a personalized travel experience that suits your interests, budget and schedule. Every journey on this site can be shortened, extended or combined.

Yes, we arrange private group tours for families, friends and special-interest groups of any size — from two travelers to full charter departures with dedicated guides and vehicles.

Most packages include accommodation, ground transportation, park and permit fees, guided activities and most meals. Inclusions vary by itinerary — each tour page lists exactly what is included and excluded, and we confirm everything in writing before you book.

Send an enquiry through our contact page, call or WhatsApp us, or visit our office. Our travel experts will guide you through availability, a tailored quote, and a simple booking confirmation with a deposit invoice.

We accept bank transfer, credit and debit cards (Visa, Mastercard), PayPal and Apple Pay. Payment schedules and options are confirmed with your quote — most safaris require a deposit to secure permits, with the balance due before travel.

Travel insurance is not typically included, but we strongly recommend comprehensive cover — including gorilla trekking and medical evacuation — and can advise on suitable policies for your itinerary.

Your safety is our top priority. We work with trusted partners, vetted lodges and professional guides, follow park and government safety guidelines, and keep 24/7 contact with our teams on the ground.

A yellow fever certificate is required for entry into Uganda and Rwanda and recommended across the region. We advise all travelers to consult their healthcare provider or a travel clinic 4–8 weeks before departure for recommended vaccinations and malaria prophylaxis.